416.729.3014

JPL Residential Painting Service

​​Warranty

 

​Subject to our limitations set forth below, for a period of 12 months from the date of your job’s completion and of the work described on the front of your written or electronic copy of your quote/contract, JPL Residential Painting Service and the owner, J. Peter Livingston.

Painting and Wallpaper Hanging Warranty:

We will repair blistering, chipping or peeling paint and wallpaper resulting from defective workmanship in respect to any quoted services project.  With all projects our warranties are a standard 12 months based on many of the same painting standards and rules that can and will be applied. 

For any warranty to be valid the following must have occurred:

  • Retain a copy of the original contract (Invoice);
  • Pay the full contract price of our service, less a 10% hold-back;
  • Pay in full any other invoices outstanding with JPL Residential Painting Service;
  • Retain a copy of your cancelled check or other evidence of full payment from any electronic payment method, less a 10% hold-back; and
  • Make your property accessible to us to perform the repairs.


This limited warranty does not cover:

  • Any work where JPL Residential Painting Service did not supply the paint or materials, unless written approval has been provided and the materials are approved in advance.
  • Any work which was not performed by JPL Residential Painting Service.
  • Varnished surfaces are not covered.
  • Pre-pasted wallpaper installations are not covered.
  • Surfaces made of, or containing, galvanized metal or steel.
  • The cost of paint, wallpaper or materials required to perform the repairs.
  • Repairs to horizontal surfaces or any surface that, by virtue of its design permits moisture to collect. Surfaces include, but are not limited to, decks, railings, staircases, porches, roofs, and wood gutters.
  • Exact paint match is not possible as environmental conditions will affect the color and finish of all paints over time.
  • Any repairs which are necessitated as a result of a defect in the paint or wallpaper regardless of whether the paint or wallpaper was supplied by JPL Residential Painting Service or the customer.  We would be happy to include the manufacturer in such issues.
  • Bleeding, caused by knots, rust or cedar.
  • Cracks in drywall, plaster or wood.
  • Peeling, blistering or chipping of paint and wallpaper where they are caused by:
    • Structural defects;
    • Peeling of layers of paint existing prior to the work performed by JPL Residential Painting Service and the customer choosing not to allow JPL Residential Painting Service to do the appropriate and proper prep work;
    • Settling or movement, of the subject property;
    • Moisture content, of the substrates;
    • Damage or defects caused in whole or in part by reason of flood, explosion, fire, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond the control of JPL Residential Painting Service; and
    • Abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from use of chemicals or cleaning agents or exposure to harmful solids, liquids or gases.

 

Repairs under this warranty will be performed only on the specific areas where peeling, blistering or chipping has occurred and only to the level of surface preparation described in the preparation section of this Contract. 


All warranty work will be reviewed upon customers written request to JPL Residential Painting Service for evaluation.  While we maintain a high standard, we will work diligently to resolve any poor workmanship.  We cannot be obligated to repair work that may have been damaged directly or indirectly by the customer of record or malfunction or defects of materials regardless how it was supplied.  JPL Residential Painting Service and or its affiliates, cannot be responsible for damage created by a 3rd-party trade (i.e., plumbers, electricians, HVAC, Roofers, Concrete formers etc.), even if arranged either verbally or in writing and either directly or indirectly from JPL Residential Painting Service and any or its affiliates.  JPL Residential Painting Service will assist in working with these specialty trades as they are accountable for any damage for any warranty they may offer.  We would assist in this process to the best of our abililities. 

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY JPL RESIDENTIAL PAINTING SERVICE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THIS WARRANTY COVERS ONLY THOSE SERVICES PROVIDED BY JPL RESIDENTIAL PAINTING SERVICE FOR THE ORIGINAL PURCHASER NAMED ON THE FRONT OF THE QUOTE.  IN NO EVENT SHALL JPL RESIDENTIAL PAINTING SERVICE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DAMAGES IN EXCESS OF THE ORIGINAL CONTRACT PRICE. THIS WARRANTY MAY NOT BE ALTERED OR TRANSFER OR EXTENDED FOR ANY PURPOSE UNLESS DONE SO IN WRITING IN A DOCUMENT EXECUTED BY ALL PARTIES TO THIS CONTRACT. 

This warranty gives you some specific legal rights.  Some jurisdictions or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

For warranty service, you should contact JPL Residential Painting Service by email at jplpaintingservice@gmail.com.

 

Payments and Terms of Service

 

Upon acceptance of the Quote by the customer and agreed-upon scheduling of the project with JPL Residential Painting Service, a deposit in the amount of 60% of the quote is due immediately, unless expressly written in the Quote.

 

All final payments are due upon job completion and final invoicing; however, is subject to a 7-day grace period before interest would commence after the last day of work or completion of the project or termination by the customer of the project.  Typically all final invoicing is sent electronically and interest is payable at 28% per annum calculated monthly for non-payment and compliance.  When not defined in writing a subsequent pick up delivery fee may apply of up to 10% of the material costs.  

 

Please note all materials and supplies that have been provided by JPL Residential Painting Service will be payable at our cost plus a minimum of 10% handling fee and applicable delivery charges may be applied in addition to these charges and we continue to own all such materials either installed or on a job site until full payment is received. 

All special pricing will revert back to Full Pricing/Standard Pricing if payment for services is not paid in full as of 30 days of the last day of work performed regardless of how the discount was applied through discounts, coupons, vouchers or any other special offers. Fixed Quote Projects are subject to 28% Interest on the Final Invoice for non-payment after our services have been performed or the later of 7 days after the last day of work or termination of the contract by the customer.  Our Full Rate for Painter of the Day is $440.00 when in default of any payment. 

JPL Residential Painting Service reserves the right to invoke all remedies to get account paid including, collections of non-payment and construction lien’s when required. Legal Cost and Administrative cost will also apply in non-payment of accounts and is agreed to in advance of our services that would commence.  By providing JPL Residential Painting Service your Credit Card you allow us full authorization to invoice your Credit card for all services that are invoiced to you for services and materials provided which is subject to 5% applicable handling fee. 

Any work performed by JPL Residential Painting Service that is not pre-quoted in writing will be billed at our standard hourly rate of $55.00 per hour plus all material costs. Interest is payable at 28% per annum, calculated daily.  All paint supplied by JPL Residential Painting Service to any customer will be billed at the manufacturers MRSP pricing respectively unless otherwise specified in writing.  

Minor Patchwork definition (Prep):

Minor patchwork should not exceed 10 patches per standard room and no longer than 10 minutes of work from our painters.  All additional patchwork as per customer’s request will be billed accordingly.  

 

JPL Residential Painting Service standards included in our service is 1 Coat of Paint on Ceilings, 1 Coat on Trim and Doors and all wall coverage is 2 coats of paint coverage with Closets not included for any quotation unless specifically noted on the quotation contract. 

Garbage Disposal on all painting work is the responsibility of the customer.  Customer must provide parking to all staff/subcontractor at the customer’s expense. 

Any work completed outside of the job scope (Quoted Service) is subject to our standard hourly rate ($55.00) unless agreed to in writing. 

Disputes and Resolutions:  

No payment or invoice due shall be withheld by the Customer on the grounds of non-performance or alleged defects or failures on the part of JPL Residential Painting Service and or delivery.  In the event of such claims the Customer will continue to complete payments and lodge a formal complaint in writing to JPL Residential Painting Service.  In the event the complaint is not accepted by the Company with negotiations for up to 10 business days of formal complaint, it's recommended the dispute shall be resolved by arbitration and shall be held in Toronto Ontario. It is understood all arbitration cost are shared 50-50 with the Customer and JPL Residential Painting Service and is a suggested forum to solve issues that can’t be resolved by the customer and JPL Residential Painting Service.

Cancellation Policy:  

Where postponement(s) by the Customer for the performance of work on any agreed-to and scheduled day(s) of service, the following rule apply:  the minimum postponement charge of $199.00 per painter per day plus applicable materials will be billed additionally to the agreed-to quoted project.

Any Quoted Projects (Fixed and Firm Pricing with Paid Deposits) is subject to a 40% penalty if cancelled within 7 days of scheduled start date or agreed start date. The Cancellation fee is 40% of the contract value plus applicable materials if purchased and for any remaining services that are cancelled during your project that have not commenced but contracted for.  Any Cancellation requests within 10 days of a paid deposit and or acceptance are subject to a full refund with no cancellation penalty as per Ontario Regulations if the project has not commenced.  Any deposit refund requests will take up to 30 days upon written cancellation request.  All warranties rules and regulations are subject to change without notice. 

Termination of the Contract by the Customer: 

 The customer will be billed immediately in full for all contracted services and for all materials purchased, delivered and or installed in the customer’s premises including special orders that may or may not be delivered at the time of termination.  Changes in projects will be provided in writing and or verbally discussed with customer.  All work that has been completed on the premises is subject to extra fees at our default hourly rate of ($55.00) per hour if not expressly implied in the written agreement and applicable materials or equipment surcharges if applicable, if the work has been completed on the subject premise it will be billed to the customer.  Work completed is considered an improvement to the subject property, and that the work has been accepted by the customer by allowing JPL Residential Painting Service to complete this additional or required work of the subject property.


Cancellation of Project by JPL Residential Painting Service:

 

If JPL Residential Painting Service cancels a project for any reason JPL Residential Painting Service will bill the customer as determined by them for the work completed to date, including all materials purchased on their behalf. JPL Residential Painting Service also reserves the right to withdrawal from any customer project and bill the customer for work performed to date at our Standard Hourly rates ($55.00) plus materials.  No cancellation fee's will apply when JPL Residential Painting Service requests to cancel the contract.  

Customer Materials Purchases:

 

JPL Residential Painting Service can not return any custom paint order purchases that are supplied by a paint retailer, as they are non-refundable when supplied by us.  We will do our best with our suppliers to make any changes on your behalf if possible; however, we must adhere to this policy and in some cases a restocking and delivery charge would be added in assistance of any approved supplier changes and approved returns.  

WE WILL MAINTAIN A HIGH DEGREE OF FAIRNESS WHEN CONTRACTS ARE DISSOLVED BY EITHER PARTY AND ARE READY, WILLING AND ABLE TO COMPLETE OUR CONTRACTUAL OBLIGATIONS.

 

In force as of June 23, 2017